Welcome from our Chief Executive

Oct 3, 2017   written by Autorola
Just as we enter Autumn which is a season that celebrates change we continue to experience a major change in fortune for diesels as countries introduce ways of reducing their emissions and improving urban air quality.

New diesel sales are falling while petrol demand and prices are starting to increase. In the Netherlands used diesels have totally fallen out of favour and are being exported and used petrols imported to meet the increased demand. Our Autorola online remarketing portal sits at the heart of this movement in vehicles helping to balance supply and demand.

Autorola is having a good year generally, making good progress in Brazil, Australia, Turkey, the UK and Mexico working with some high profile customers.

Our ability to react to change quickly and adapt to the changing needs of our customers is clear in our Solutions business unit newsletter profile. Using our online control and transparency the Solutions team are now busier than ever providing state of the art bespoke solutions to OEMs, banks and leasing companies. Find out more in our in depth Solutions profile. We are also profiling our MarketPlace business unit to give you an update of its progress around the globe.

Our three Business Unit teams from MarketPlace, Solutions and INDICATA will be in attendance at the forthcoming Fleet Europe Remarketing Forum in Lisbon where we are sponsors for the fifth year running. Come and visit our booth on December 5th and 6th.

Peter Groftehauge
Autorola Group CEO

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About Autorola Marketplace

Oct 3, 2017   written by Autorola
Morten Holmsten, global sales director of Marketplace tells us how the business unit is growing as more countries embrace the benefits of the online selling and buying of used vehicles

21 years ago when Autorola opened its doors for the first time our CEO Peter Grøftehauge had a clear vision that used vehicles could be sold more efficiently online than in a physical auction.

Dedicated to making buying and selling used cars easier and more profitable
The results to Peter were clear – increased speed of sale, reduced transport movements and associated costs for vendors and ultimate convenience for buyers who could bid on and buy a vehicle from the comfort of their office desktop wherever they are in the world.

21 years on the vision has become reality with nearly 500,000 vehicles being offered for sale annually on our platform to over 70,000 registered buyers in over 35 countries with buyers being able to use their desk top or smart phone to bid on stock. Our vendors range from global OEMs and leasing companies to global rental countries and large dealer groups.

More countries are embracing online remarketing
The majority of our 19 subsidiary countries have built their businesses on the principles of online remarketing. With some it has been slower than others to educate them about the benefits of online compared with physical auction, while other countries have immediately embraced the use of technology in the sector and are growing very quickly.

Turkey grew by 162% last year helped by the fact that the country is very online savvy. The Turkish remarketing sector is still developing compared with other established European countries. Our team are working with vendors and buyers who are accepting online as a very efficient form of used vehicle disposal. Due to the size of the country reduced transport costs are also a massive benefit for vendors.

Growth in our online insurance salvage business in Australia
Australia grew by a similar amount in 2016 helped by the growth of its online insurance salvage business. Our business model of a salvage vehicle being towed to a local agent and being sold on behalf of the insurer to an online buyer makes sense bearing in mind the huge distances involved in Australia.

With the pressure on everybody within the automotive industry to reduce emissions to improve air quality particularly in urban areas, the reduced transport costs associated with online remarketing are making a big difference to our major vendors. They are signing up to Autorola to sell their vehicles more quickly and reduce the road miles associated with physical auction.

Premium car makers now working with Mexico
Mexico is another country where we are re-writing the rules of remarketing and three premium car makers are already starting to use our services less than two years after the country opened for business.

The UK has huge potential with the launch of weekly sales for LeasePlan and Arval, and Germany, Spain and France are all large countries where we are predicting growth over the coming years. One of our newest countries Brazil is starting to work with OEMs such as Audi who are committed to our online, transparent disposal route to help tackle the country’s poor reputation for corruption.

Cross border sales continue to grow via the Autorola platform
An area that continues to grow is the cross border sales through our online portal. Europe in particular is still trying to balance out its used vehicle supply following the most recent recession while a move to low emission vehicles virtually overnight is forcing countries to import or export vehicles to meet market demands.

Thousands of used vehicles each week are imported and exported around Europe via our online portal and we are helping countries like Portugal cater for the huge increase in consumer demand for used cars. French dealers are importing huge numbers of used cars, particularly Peugeots from other countries while OEMs and dealers in the Netherlands are exporting used cars following a recent government legislation change which has reduced the demand for used diesels.

Three business units set up to meet customer demands
A few years ago we adopted a business unit structure – MarketPlace, Solutions and INDICATA – to adapt our service proposition based on the demands of our customers. Our INDICATA real time used vehicle business intelligence system is now supporting OEMs and their dealers to increase the efficiency and profitability of their used vehicle sales operations. Solutions is helping larger vendors manage their assets more efficiently from the time a car is ordered to when it is sold, through its Fleet Monitor asset inspection and management system.

UK launches INDICATA

Oct 3, 2017   written by Autorola

The UK is the 13th country in the Autorola group to launch the INDICATA business intelligence and insight software platform for used vehicle management.

Developed for dealers and OEMs initially, INDICATA collates, analyses and processes real-time data on used vehicles offered in the UK market giving dealers powerful market insights to help increase their stock turn and profitability.

Used vehicle profitability is vital for UK dealers
“Used vehicles are an important source of revenue and profit for all UK OEMs and their dealers and INDICATA has been developed to give them the tools to help further increase the efficiency and profitability of their businesses,” explained Neil Gilligan, INDICATA national business development manager.

“INDICATA has been providing a valuable series of insights to dealers across the globe for the past two years. After a successful pilot in the UK it is now fully operational,” he added.

Price competition will help dealers sell more cars more quickly
INDICATA tracks the price development and number of stocking days of the dealer’s stock and competing vehicles. Parameters such as price, mileage and age of vehicles are factored into comparisons.

It also compares a dealers’ inventory and prices with competing vehicles in the market to help ensure its stock stays competitive and ultimately sells as quickly as possible

Price positioning, market days’ supply and trends are presented in dashboards as KPIs as well as giving the user the ability to download reports in excel.

An introduction to Autorola Solutions

Oct 3, 2017   written by Autorola

Solution logoAs vehicle management techniques and asset owners’ priorities change Autorola Solutions’ priority is to customise its solutions to accommodate these requests.
Its focus is to individually design asset management solutions covering the specific needs of large fleet owners of every size in OEM, bank and leasing segments globally.

Everything it delivers is bespoke as Autorola is aware at this level one size does not fit all.
The ability to grow and drive digital transformation is at the heart of positioning Autorola Solutions as a forward-thinking, efficiency-improving and values-centred business unit.

Fleet Monitor workflow monitoring tool
At the heart of the Solutions offering is the Fleet Monitor workflow monitoring tool which is focussed on helping asset owners control in-fleet and de-fleet processes in order to optimise their profit. It covers all stages of fleet management, from the time the car is ordered through a dealer, to its time in use with a driver, to it being defleeted through online and physical channels and its final reporting.

It helps improve service levels and lead-times across all aspects of all in-fleet to de-fleet processes. Ultimately the system integration allows fleets to combine a workflow that allows fleets to plan and control all activities from one single access point.

End to end value chain
The system records various customized gateways that each vehicle must pass through, such as arrival, handover to drivers, return, inspection and sales. This means an end-to-end value chain is easily managed in a structured and transparent way allowing constant monitoring and work flow improvement – from in-fleet to de-fleet and sales.

Autorola has developed Fleet Monitor in house and features all the benefits of online control and transparency that Autorola is famous for. This is combined with the skills and experience of a consultancy team that gets under the skin of a fleet’s requirements to fine tune the workflows and processes to match a customer’s exacting requirements.

UniCredit Leasing Italy, Kia Motors Austria and Jyske Finans Denmark are just three of the happy customers that are working with Solutions. To find out more go to

Autorola Netherlands online portal brings stability to the used car market

Oct 3, 2017   written by Autorola

Zijad Halilovic from Autorola Netherlands on how its online portal is helping bring stability to the used car market
The Netherlands is aiming for half of its new car sales by 2025 to be electric or hybrid as part of a Green Deal which incentivises company car drivers to choose a low emission car to reduce their personal tax.

However, the used car market is still trying to play catch up and currently is in disarray, with consumer used demand for smaller petrols outweighing the supply of petrol cars in the market. Meanwhile diesel demand continues to fall.

Used car disconnect between supply and demand
This has caused a huge disconnect with OEMs, leasing groups and dealer groups having to export used diesels to other European countries, including eastern Europe.

Autorola’s online remarketing platform is at the heart of this export strategy with used cars being loaded onto the portal daily and then purchased by the thousands of active buyers it has across Europe. Used cars are being exported to Portugal, Germany and Denmark.

Used petrol cars are being imported to satisfy consumer demand
On the buyer front OEMs and their dealers are being forced to import used petrol cars into the Netherlands to satisfy current demand. The Autorola platform is being used by Dutch buyers to bid on and import small to medium sized used petrol cars from across mainland Europe.

“Autorola Netherlands has seen major growth based on more used cars being imported and exported through our portal. This so called cross border used vehicle activity is forcing OEMs, leasing companies and dealer groups to think on a European level now not just a country level. For some this is very difficult. Only those that think on a European level will survive,” said Zijad Halilovic.

The used market working on a European perspective
“The new car market is about the local market and the used market is based on a European perspective. This is a very new concept for many and one that we are helping buyers and vendors to come to terms with,” he added.

In the meantime sales of new zero emission and hybrid cars continues to grow and Autorola predicts it will be around 2020 before the used market mirrors the stability of the new market.

Turkey has launched INDICATA, the first car value guide in the country

Oct 3, 2017   written by Autorola

Autorola Turkey’s has launched INDICATA, the country’s first ever used car values guide and is making used stock available to local and national buyers.

The government’s decision to increase its special consumption tax in late 2016 by 3% on models costing 40,000-70,000 lira has helped ignite consumer demand for used cars. The Turkish used car market is around 3.5 million used cars in size but is expanding nationally not just in Istanbul.

“Historically much of the used car business has been based just around Istanbul. The used market is now maturing quite quickly and trade buyers across Turkey have been very open to purchasing used cars online.

10 major vendors have joined our online revolution in 12 months
“We have signed up 10 major vendors in the past 12 months which reinforces the response to online remarketing. Turkey is a big country and it is uneconomical to keep moving vehicles round to sell them. This vendor growth has helped us provide a wide mix of stock for buyers which they have responded to very well,” explained Saygi.

A major investment in the country’s transport infrastructure is also helping take away the focus just on Istanbul as the economic capital of Turkey. Better road networks will help spread the external investment to other cities and Autorola is playing its part by running regional online used car auctions in nine different cities.

Local buyers can buy locally or nationally
“It’s all about local buyers being able to buy used cars from both local and national vendors. The response has been positive from buyers as they are getting the chance to bid on stock that would normally end up in Istanbul,” he added.

One challenge for the Turkish market is knowing what used cars are worth which has been supported by the launch of INDICATA, the country’s first real time used vehicle pricing system.

INDICATA is enabling valuation of used cars for the first time
INDICATA is helping both the OEM and local dealer understand the true value of used cars based on local demand and supply. The system takes a regular overview of websites advertising used cars and its dashboard enables a dealer or asset owner to understand the true supply and pricing of all used cars both nationally and regionally

“Dealers can use the data proactively to sell more used cars and importantly reduce stocking days. They will be able to adjust prices up or down on a weekly basis to ensure their used stock remains competitive and only buy in new stock they know is in high demand. INDICATA gives the market the most dynamic insight into the used industry and OEMs and their dealers are already actively piloting the system.

“We cannot underestimate how important this launch has been. Ultimately further maturity of the used market helped by the likes of INDICATA will ensure Turkey quickly catches up with other European countries,” said Saygi.

Brazil’s online inspection and remarketing portal helps fighting corruption in the automotive industry

Oct 3, 2017   written by Autorola

Autorola Brazil is experiencing an increased demand for its online inspection and remarketing services as it supports the country’s fight against its corruption levels.

It is having a record year based on European car companies, fleet owners and rental and leasing vendors investing in the transparency of Autorola’s online portal.

Companies embrace online transparency
“Company decision makers like the fact that everything is open and transparent, right from the recording of an inspection of a car and upload of a vehicle’s condition to the sales portal to the vehicle payment process. Autorola Brazil is more than just an intermediary of remarketing of vehicles. It presents a demobilisation process, based on its values of transparency, flexibility and accuracy,” said Autorola Brazil country manager Marly Fialho Kierulf.

“Our experience in Brazil follows the culture of Denmark. They like the fact that Autorola is a Danish online business and that there is very little or no corruption in its home country. It gives them a confidence to use and trade on our online channels,” she added.

Used car market continues to thrive
On the back of a falling new market, the used car sector has continued to thrive with strong demand for smaller, low value used cars such as Toyota and Hyundai and with prestige brands such as Audi, Mercedes, BMW and Volvo and even Ducati motorcycles.

The lower and middle classes have been most affected by a recession but the upper classes continue to demand higher value prestige cars. For months Autorola could have sold double the amount of prestige used cars on its portal.

Audi Brazil has been an Autorola customer since 2014
Since 2014 Autorola Brazil has carried out inspections and online remarketing through a Sales Cascade programme for the car maker’s management, press and HQ demonstrator cars. The used cars are inspected across the country using Autorola’s online inspection system and are then uploaded onto the Autorola Brazil remarketing portal complete with images and a detailed condition report.

Autorola works with Audi to fine tune prices to ensure stock is priced perfectly to tie in with market conditions before the cars go live. The three-stage cascade auction offers used cars to its franchise dealer network first and then those that aren’t sold, normally around 10-15%, are then offered out to Autorola Brazil’s 6,000 active B2B buyers.

Audi prices are strong and a car is traceable
“Generally Cascade sales have a conversion rate of 100% as buyers trust the process, the declared condition of the cars and know they will only take delivery of the car once the funds have passed to the vendor. Vendors are in turn very happy at the transparency at the process, including receiving payment before the car is delivered from a registered Autorola Brazil buyer,” said an Audi Brasil spokesman.

“Audi prices have been at around 75% of a car’s original cost, which is very strong. Importantly the reports that Autorola Brazil sends to the vendor traces the car’s life from when it is registered to when it is sold and who the buyer is. If there is a query from a buyer, Autorola Brazil manages it in close co-operation with our used car team reinforcing that the human element supports the online proposition well,” he added.

Rental and leasing companies are working with Autorola
Autorola is now turning its attention to the rental and leasing industries as they are also keen to run a corruption free disposal operation. In July and August Autorola was tasked with selling a few hundred used cars quickly to free up the vendor’s cashflow and is just about to enter into an agreement to manage the inspection and remarketing of a major rental buy back deal.

“We are doing out bit with our customers to ensure that good wins over evil. We hope the entire market will come round to Autorola’s way of thinking in the next few years. Ultimately the automotive market is a big part of Brazil’s industrial success story so it would be good to see it was the first to achieve a zero corruption status with our help,” explained Kierulf.

Introduction from Peter Grøftehauge

Jun 1, 2017   written by Autorola

Each time we produce our quarterly newsletter we talk about the constant changes in the automotive industry that are affecting the demand and supply of new and used cars.

The most recent challenge is the bad press surrounding diesel cars. After years of Governments encouraging drivers to get into diesels to help reduce CO2 levels they are now trying to penalise the fuel based on the particulates emitted that contribute to poor air quality in our cities.

Cities are penalising diesel cars
Cities like Madrid, Paris and Berlin are already starting to penalise diesels either preventing/restricting them from entering the city centre or forcing older used diesel cars and vans to be scrapped.

Autorola UK survey proved that demand and prices of used petrol cars are strong but diesels are still in high demand with buyers. In fact the UK has seen both petrol and diesel residuals strengthen in the last few months.

There are still millions of used diesels on our roads
The used buyer seems content to still buy used diesels but the air quality challenge is likely to speed up the growth of sales of new EVs and hybrids in and around our cities. As for the used market, there are millions of diesels in service across the globe which will take decades before they all reach the scrapyard.

In the meantime if used demand does change then online cross border sales are likely to help balance out the demand and supply of used petrols and diesels. Our online remarketing portal has been at the forefront of European cross border sales for many years.

INDICATA will help guide dealers on used diesel prices
Our real time used vehicle business intelligence platform INDICATA will also help OEMs and their dealers determine the demand and pricing for petrol and diesel used cars locally and nationally.

Autorola Turkey recently celebrated the launch of INDICATA as the first ever used values guide into Turkey and its forthcoming launch in the UK means the system is now available in all the key European markets.

Helping customers manage change
Autorola Mexico is also showing signs of good growth helping bring process and structure to the country’s used market and in Denmark we are at the forefront of helping asset owners change their inspection and sales processes to respond to the popularity of new short term flexi lease schemes.

One thing we can guarantee is that the automotive industry will continue to change and we aim to keep helping buyers and vendors respond to those changes to continue optimise the management and sale of their assets.

Have a good summer.

Peter Grøftehauge, CEO Autorola Group

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Autorola Denmark country manager Thomas Friis Pedersen explains the growth of short term flexi leases and how tax changes could increase export volumes

Jun 1, 2017   written by Autorola

The Danish new car market continues to go from strength to strength with 2016 reaching an all time high of 259,555 units (222,927 new car and 36,628 light commercials).

Like so many European countries the leasing market is helping contribute to much of this growth, with leasing volumes growing from 38% in 2015 to 43% at the end of 2016. A reduction in the registration duty on new cars from 180% to 150% has also been introduced over the past 18 months.

Van and personal leasing are growing
There have been two major growth areas, in van leasing and personal leasing, both areas where Autorola is the market leader of inspection and online remarketing services.

”The Danish economy continues to grow and businesses are using leasing as a cost effective way of buying a new light commercial to help fuel their expansion. Van sales have grown by around 25% since 2014,” said Pedersen.

Short term flexi leases are a growing trend
 “Manufacturers are making car personal leasing very attractive not just with low interest rates, low deposits and low monthly rentals, but the flexibility of leases are such that a consumer can walk away from a lease after just a year by giving just one month’s notice. Consumers are turning these agreements into short term flexi leases which the Danish market hasn’t seen before.

“This trend is fuelling the growth in 12-18 month old used cars coming from the lease sector, which is traditionally the replacement cycle adopted by rental companies,” he added.

New used car retail brands help reduce the risk of flooding the market
Rather than risk flooding the market full of nearly new used cars both sectors have created new retail brands where consumers can buy a subscription to a nearly new car and then hand it back after a minimum of three months.

Leasing and rental companies are generating three to four more paid subscriptions before they are selling the cars into the used market when the car is still only 30-36 months old.

Each car is inspected a number of times before disposal
“We have had to revise our business model by providing inspection and refurbishment services to the same car a number of different times before it is eventually sold on our online remarketing portal, “ said Pedersen.

“This more flexible approach to car ownership has been greeted positively by the consumer and generally used car prices continue to stay strong in the market.”

Personal lease drivers hand their car back to Autorola
A growing number of personal leasing drivers are returning their end of lease vehicles back to one of Autorola’s eight storage centres in Denmark which process tens of thousands of end of contract lease vehicles each year.

“Generally the Danish driver enjoys being part of the dehire experience. We have worked hard in our vehicle inspection and check in processes to ensure we use language that a consumer will understand. When we take them through their end of contract inspection we have to justify their de hire costs before they will sign their paperwork

Consumers accept dehire costs when they are explained clearly
“Our inspection system automatically generates costed damage repair estimates identical to those used by the insurance industry. When we explain in detail on how a repair works including the cost of labour and materials generally the consumer accepts the dehire costs,” said Pedersen

Used car prices have also been helped by the reduction in registration tax from 180% to 150% as the tax affects used as well as new cars. This has meant a greater demand for Danish cars for export, where previously buyers were put off by the high prices.

Tax changes could increase the amount of used cars exported
A major challenge for motor dealer groups is the change in tax regulations. Normally Danish used car dealers can buy used cars including Tax and VAT, but now the majority of returned vehicles from the leasing industry are without Tax and VAT.

If the Danish used car market does not learn to manage the new tax regulations, then there will be almost no cars available for them to buy in the market and Danish leasing companies will be forced to export them.

Dealers can reduce costs and increase their stock
There are advantages associated with the Danish car dealers being able to buy cars without Tax and VAT including a lower purchasing price for the car because the Tax and VAT is only paid when the car is sold and registered by the Danish authorities.

The used car dealer will have lower financial inventory levels as well as have more cars in stock, giving dealer groups who can manage this new legislation situation a major advantage in the market.

Used petrol prices are rising but diesel is still the buyer’s fuel of choice according to Autorola UK survey

Jun 1, 2017   written by Autorola

Many of the 19 countries where Autorola has subsidiaries are now suffering from poor urban air quality and diesel cars are being partly blamed for this problem.

Autorola UK surveyed the average prices of used petrols and diesels sold in the country between 2014 and 2017 to understand whether buyers are falling out of love with diesel cars.

Petrol car prices reach four year high in 2017
The price of used petrol cars sold by Autorola actually rose to a four year high of £8,333 in Q1 2017, £1,203 higher than the four-year low of £7,130 recorded in Q4 2014.

Autorola’s survey shows average diesel prices rising from £10,029 in 2014 to £11,493 in 2017, an increase of £1,464. The four-year price high was £11,945 in Q4 2015 against a low of £10,029 in Q1 2014. The smallest gap between average petrol and diesel prices was also in Q1 2017 at £3,160.

Petrol shows a resurgence in demand
“Average petrol prices reached their highest point in Q1 2017, which shows a resurgence in demand and increase in used prices that we have experienced since Q1 2015,” explained Jon Mitchell, Autorola UK’s group sales director.

“However, buyers seem unperturbed by the recent bad publicity around diesels with average prices rising consistently since 2015. Diesel is still firmly the fuel of choice for the 2,000 active buyers on our portal,” he added.

Diesels continue to cover more miles than petrols
Unsurprisingly, diesel cars continue to cover more miles on average than petrol. Average diesel mileage over the 39 months of the survey was 25,357 compared with 20,348 for petrol. Typically, cars sold by Autorola UK are franchised dealer part exchanges and used stock, which means mileages are generally slightly lower than average.

Autorola’s data also shows the average age of both diesel and petrol vehicles have fallen. The average age of diesels was 27 months in Q1 2017, comparing to the previous low of 29 months first seen in Q2 2014. The average age of petrols sold in Q1 2017 was 30 months, bettering the previous low average of 33 months in Q3 2016.