MSX International and Autorola Group sign strategic teaming agreement, offering an innovative IT solution to the fleet and remarketing space

Feb 3, 2020   written by Autorola

Cologne, February 3rd, 2020 – MSX International (MSX) and Autorola Group (AUTOROLA) are pleased to announce they have entered into a strategic teaming agreement to provide the European automotive market with an end-to-end, fully integrated fleet and remarketing solution to accelerate business transformation and enable companies in the fleet and mobility space to become high performers.

For more than 25 years, MSX has worked closely with vehicle manufacturers around the world, supporting them in maximizing value and achieving measurable success through an innovative portfolio of automotive business solutions and services. As a global business process outsourcing (BPO) provider in the automotive space, MSX is now accelerating into the fleet business to offer OEMs a global managed services solution.
AUTOROLA is a global leader in online remarketing and automotive IT solutions for professional used car and fleet management. The teaming agreement is focused on Autorola Solutions (a business unit of Autorola Group) which offers lean fleet services based on state-of-the-art online systems. These work together to support efficient fleet management processes from acquisition to disposal for fleet, OEM and leasing companies.
The teaming agreement builds on the long-standing relationship between the two companies and aims to provide an end-to-end, integrated, web-based and modular fleet and remarketing solution that covers the entire lifecycle of fleet vehicles – from in-fleet and de-fleet processes to managing vehicle resale and post-sale services.

Two market leaders join forces to revolutionize the fleet and remarketing space and provide solutions to key challenges
In today’s highly competitive and growing fleet market, traditional fleet management models rely on multiple local or regional processes and systems which limit performance in the value chain. Therefore, it’s critical that companies operating in the European fleet and remarketing arena must, in the short term:

• Manage their businesses at a regional level, not just focus on the national market
• Connect easily with and leverage capabilities of multiple potential suppliers along the value chain
• Deploy mobility services
• Accelerate vehicle time to market to mitigate depreciation and lower costs
• Digitalize fleet vehicle lifecycle processes for accuracy and speed
• Use new retail channels for improved sales, brand recognition and customer loyalty

“By teaming strategically with AUTOROLA, we are able to enhance and expand our offering to our customers in the field of fleet and remarketing. The goal is to enable them to overcome key challenges and pain points that currently have a negative effect on their profit as well as to provide them with the right tools to seize market opportunities and support their digital future,” said Rob van Rijswijk, Vice President Product Management, MSX International. “Through this agreement and due to the innovative capabilities of our open and fully integrated solution, MSX will be empowered to act as the fleet and remarketing integrator, connecting additional, specialized third-party providers to one BPO platform.”
Peter Groftehauge, Autorola Group CEO, said, “Our strategic partnership with MSX brings forward a unique offering that is based on specialization, industry knowledge and cutting-edge IT solutions. The combination of our automotive expertise will bring fleet and operational performance to the next level.”

About MSX International
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.

About AUTOROLA Group
AUTOROLA Group is a global leader in online remarketing and automotive IT solutions for professional used car and fleet management. AUTOROLA Group is headquartered in Denmark and the company has currently approximately 420 employees and subsidiaries in 19 countries across Europe, North America, Latin America and Asia-Pacific. AUTOROLA Group is committed to a constant renewal process throughout the digital transformation. The company adapts constantly to the needs of our customers, always from an online perspective, to achieve success in the proper commercialization of used vehicles coming from in and de-fleeting processes. AUTOROLA Group is divided into three global business units: Autorola Marketplace, Autorola Solution and INDICATA.

Press contacts:
MSX International: Ioanna Dimopoulou
M: +49 162 1041928 |

AUTOROLA Group: Ib Kimose
M: +4561629916 |

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Introduction from CEO & Founder, Peter Grøftehauge

Jan 14, 2020   written by Autorola

Happy New Year from across the global Autorola Group’s 19 subsidiaries, we hope January has started well and we can help your business grow and thrive during 2020.
The European remarketing industry goes straight into the ENG remarketing summit in Berlin on the 22 and 23 of January.

ENG Remarketing Summit
Autorola has attended the summit for over a decade and this year our directors Morten Holmsten and Andy Shields and the rest of the team will be in attendance.
Our speaking slot gives us a chance to share our views on the market and this year we have focussed on encouraging dealers to put more faith in using data instead of instincts or habits to make their used car business decisions.
We look forward to seeing you in Berlin.

Helping Glyn Hopkin halve stocking days
In this newsletter one of our valued customers Glyn Hopkin, a large dealer group with 35 dealers and 13 franchises in the UK shares with us why INDICATA is now such a major part of its used car business.
In just three months INDICATA has helped them halve their used car stocking days as well as helping them become more strategic about their pricing. Sometimes they are changing prices weekly to remain competitive in the fast-moving UK used car market. Please let us know how we can help transform your used car business.

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Autorola Group sponsors ENG remarketing summit in Berlin

Jan 14, 2020   written by Autorola

The Autorola Group is once again a Gold Sponsor of the ENG remarketing summit on the 22-23 of January in Berlin.
Global MarketPlace director Morten Holmsten and Andy Shields, INDICATA’s business unit director will be speaking at the conference.

Helping dealers use data to make better used car decisions
This year they will discuss how dealers can use data instead of instincts or habits to make their used car businesses more profitable and more efficient.
Thousands of dealers are now using INDICATA, Europe’s leading used car pricing tool to help them buy and stock the right used cars
at the right price.

Other dealers are using it to identify the best export markets for diesel cars when demand is limited in their home country working alongside our MarketPlace remarketing platform. Taking Europe as one market we will discuss how dealers can use data to find the right buyers for their stock.
Autorola will also have a booth at the summit across both days so there is an open invitation for those attending to come over for a chat.

We look forward to seeing you in Berlin.

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INDICATA halves stocking days for one of the UK’s largest dealer groups

Jan 14, 2020   written by Autorola

One the UK’s largest dealer groups has halved its used car stocking days within the first three months of adoption of INDICATA, Europe’s leading online used vehicle pricing platform.
Glyn Hopkin, which operates 35 dealers and 13 franchises will now use INDICATA across its group as an integral part of its pricing strategy to sell more used vehicles after it was successfully piloted within its Honda franchise and then across its Nissan dealer business.
Within just a few weeks of introducing INDICATA dealers experienced a rapid rise in used car enquiries and dramatically improved stock turn. Sales across its Nissan dealers ‘went through the roof’ according to Fraser Cohen, managing director of Glyn Hopkin.

Halving stocking days
He said, “INDICATA has driven massive improvements across all areas of our used business by focusing initially on ageing stock and then by introducing pricing parameters on models in group stock the team has halved stocking days in the first three months.
“We have become more strategic with our pricing as INDICATA gives us a live barometer of a used car’s value in the marketplace. We now change prices on some models two or three times a week to ensure we remain competitive within the fast-moving market.”

Group policy to use INDICATA
The group has embraced the platform from the top down with the board, brand directors, business managers and sales managers all attending a three-hour familiarisation session supported by the UK INDICATA team.
It is now group policy to use INDICATA when pricing part exchanges to provide a live insight into the current price of the used car as it sits at the dealership, which benefits the dealer and consumer. Typically group stock stands at an average 2,500 vehicles.
Glyn Hopkin also uses the platform when offered bulk purchase deals by the OEMs. Cars are run through the system first to determine a market price against sale prices and demand of nearly new stock. It ensures the group buys bulk stock at the right price.

Empowering sales managers to grow used cars
The announcement comes at a time when Glyn Hopkin has begun to sell used cars online.
“We are empowering sales managers to grow our used car business now they have INDICATA at their fingertips. 
“Our group has already achieved some excellent results for our used car business as we look to build our annual sales beyond 14,000 used cars. INDICATA has helped the group build a new strategy and with the entire business using the platform daily we are well placed to grow volumes and profitability of our used car business,” he added.

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Happy Xmas from CEO & Founder, Peter Grøftehauge

Dec 11, 2019   written by Autorola

Once again 12 months have gone very quickly for us all and as we enter 2020, so the number of challenges businesses face in managing and disposing of their vehicles continues to increase.

In 2019 the automotive sector globally has continued to change and Big Data, Brexit, Urban Air Quality and Dirty Diesels are just some of the buzz words that we have all been contending with.
As your needs continue to change so our products and services have become more joined up than ever before to support businesses across all elements of the new and used vehicle supply chain.

But before we enter 2020, I think we should celebrate what we have all achieved during 2019 and it also gives me a chance to say thank you.
Thank you to our clients, suppliers and colleagues on behalf of my team for all that we have achieved together in 2019.

We wish you all a very merry and restful Xmas and look forward to seeing you all again in 2020, a New Year and a new decade.


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Introduction from Autorola CEO & Founder, Peter Grøftehauge

Nov 12, 2019   written by Autorola

It was great to see so many customers, colleagues and friends at the Fleet Europe Summit. Thank you for coming to see us.

Our MarketPlace, INDICATA and Solutions colleagues had some great conversations about how they can help dealers, leasing companies and asset owners run their vehicles more efficiently. 
The two most common challenges for asset owners at the show were balancing demand and supply for used diesel vehicles through our cross border service and how dealers are continuing to invest in used cars as new car sales in many countries are falling.
Much time was also spent at the show discussing electric vehicles.
Our INDICATA market insights show that volumes are still low and demand is still relatively weak, but it is a talking point that will continue to create interest and discussion over the coming years. Please read our two articles which give you a complete picture of the new and used market dynamics for all fuel types across Europe.
Our new INDICATA business unit director Andy Shields and his team are always on hand to help provide the pricing data and insights to help ensure that asset owners continue to stay one step ahead of the market.

This is our last group newsletter of 2019. We hope you have a busy end to the year and a prosperous start to 2020 and look forward to seeing some of you at the ENG annual remarketing summit in January in Berlin.


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European used diesel supply falls while hybrid and EV demand and supply continues to grow

Nov 11, 2019   written by Dean Bowkett

In the used car market of Europe’s top five countries (Germany, United Kingdom, France, Italy and Spain) plus Belgium, you can see from the INDICATA data in the chart above that used diesel car sales have been steadily losing market share to petrol cars since July 2019. When you factor in our other article on new car sales trends, supply will significantly reduce over the coming months and years but using INDICATA data we can see that demand is still there.
Used diesel car sales appeared to close the gap a little in September mainly due to used diesel fleet vehicles in the used car market. Petrol has now reversed the move to diesel and shows no sign of losing the top position in the next 4-5 years.

Gap between used diesel and petrol sales grows
The gap between used diesel and used petrol car sales was 1:1.01 in October 2018 according to INDICATA. Just one year later and it is 1:1.10 a 9% increase in just 12 months. The ratio is set to continue to widen, driven by the reduced supply from the new car market, but also due to demand changes, particularly amongst buyers of younger used vehicles who are making similar decisions on powertrain to new car buyers, particularly where they live near the growing number of clean air zones.
The total online B2C used car market is up 9.4% in October year-on-year. Despite diesel losing market share it still saw a 4.2% increase in volume with used petrol car sales up 13.1% over the same period.

Used hybrid sales grow by an additional 8,742 cars
The growth in new hybrid sales over the last few years is also now impacting the used car market with hybrid sales up from a 1.6% market share in October 2018 to 2.2% one year later. In volume terms that’s an increase of 50.3% or an additional 8,742 used hybrid cars.
With new car sales of Plug-in Hybrid Electric Vehicles (PHEVs) falling we could see used PHEV values starting to rise as increased demand is met with a reduced supply.

Used EVs volumes rise by 55.5%
Over the last 12 months EVs haven’t managed to take more than a 0.4% market share. Whilst there is only a relatively small supply of used EVs available, due to limited sales in the new car market, the reality seems to be that demand is also low. In growth terms the volume of EVs sold in the online B2C used car market has risen by 55.5%, but that still equates to just 5,195 cars sold across the six countries in October 2019. 
We have seen the new car market hit by yet more bad diesel media coverage and legislative actions but INDICATA’s data is showing demand for used diesel cars remains strong. You will need to subscribe to INDICATA’s data to get the full lowdown but used diesel car sales are rising.
Used diesel prices are actually outperforming used petrol prices over the last 12 months in Germany, France, Spain and Belgium, and in all six markets reviewed in this article used diesel car stock levels are selling faster than used petrol car stock.

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Andy Shields appointed as INDICATA’s new business unit director

Nov 11, 2019   written by Autorola

Andy Shields has been appointed as business unit director of INDICATA, the global leaders in used vehicle pricing and market analysis.
Andy will have responsibility for INDICATA which is currently in 14 countries.
Andy said, ‘I am very familiar with INDICATA having used it extensively throughout my career both during my time at Avis Europe and whilst consulting for OEMs and major dealer groups.’

Supporting asset managers implement change
‘As a global leader in real time, used car pricing it is not just about data provision but supporting asset managers to implement ongoing pricing management, where the whole organisation embraces and executes it from sales executives to the CEO,’ he added.

Full data integration with Sofico
Andy recently supported VW Bank GmbH leasing company VWFS Ireland’s adoption of Sofico’s Miles lease management system.
Andy said: ‘As I join INDICATA, I am delighted we have announced full data integration into Sofico across all 14 countries. This contributes real time pricing insights at individual vehicle and portfolio levels for Sofico leasing and finance customers.’
Prior to joining INDICATA, Andy held roles such as director of fleet and remarketing at Avis Europe, VP sales and supply for an online car supermarket, and spent 10 years consulting for OEMs, dealer groups and leasing companies.

INDICATA transforms used-car decision making power
Peter Grøftehauge, Autorola Group’s CEO said: “INDICATA has made excellent inroads into providing data that transforms company’s business revenues and used car decision-making power.
‘Andy’s vast experience in used cars, e-commerce and finance means he has a perfect combination of skills for his new role as head of INDICATA.”

For more information, please contact Andrew Shields, Business , Mobile: +44 0 77 75 844 311, Email:

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Autorola Germany country manager Thomas Andresen looks at how his team is helping support the changing face of the remarketing sector

Nov 11, 2019   written by Autorola

The revenues generated by the German used car market reached a record high in 2018 at roughly 84.7 billion euros. OEMs and the big leasing companies are investing more in technology to sell more used cars online, nearly 25 years after Autorola’s online vision first began.
“The market is changing, as well as the big players looking for technological answers to their remarketing challenges, they also now understand how an online remarketing portal like ours can help dissipate lots of same colour, same model, same engine cars into the market without distressing its residual values.

More vendors are using e-auction
“Vendors use our e-auction facility and buyers from around Europe will bid on the cars. It provides a different channel and when their dealer network has been first offered the cars putting them on general sale via e-auction is the next logical step.
“Such has been the uptake of online remarketing that the traditional used car auctions companies have been struggling as their business model no longer fits in with modern-day vendor needs.”

Estimating true fleet values is becoming critical
Used car values are becoming a higher priority to asset owners, particularly leasing companies and banks. Understanding the true value of thousands of used cars against their written down value on a monthly basis is at the heart of sound asset management practice, especially when the used market changes so rapidly. Get your valuation wrong and you could misinterpret the value of your fleet by millions of Euros.
INDICATA, Autorola’s real time vehicle pricing portal is being used to bulk value used cars. OEMs are using the INDICATA data warehouse to gain a second opinion about used values while banks want to reassure shareholders, they are managing its book valuation using real time values. Automating this process via a bespoke dashboard is saving vendors time and effort, and at the end of contracts is helping make a better qualified decision on what reserve to set to ensure a fast and profitable sale in the used marketplace.

Autorola is at the heart of Germany’s cross border sales
Germany is at the heart of a large increase in cross border sales, many of which are powered by Autorola’s online portal. Thousands of active buyers are always looking to buy cars for other markets and many vendor cars are leaving German shores to other European countries and Poland, Africa and the Middle East. Many diesel cars end up in eastern Europe, while there is a growing trend towards German dealers importing German built cars back into Germany.
Many high specification premium German and Italian cars registered in Italy for instance often struggle to sell to second hand buyers. German dealers will import them online back into Germany as they are well equipped and good value.

Export opens up used cars to more buyers
“Overall 150,000 used cars were either imported or exported via the Autorola online remarketing platform in 2018, accounting for 21% of total vehicles sold online. This growth is fuelled by vendors’ understanding that export can open up their stock to hundreds if not thousands more buyers.
“Prices are listed on the Autorola portal for each car net of local VAT and taxes so buyers always know the exact price they will have to pay for export vehicles,” said Andresen.
So, the German market continues to move with the times and looking towards adopting technology to help it improve efficiencies at all stages of the supply chain.

For more information, please contact Thomas Andresen, Country Manager Autorola Germany, Mobile: +45 20 11 42 49, Email:

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Sofico integrates INDICATA into Miles asset management system

Nov 11, 2019   written by Autorola

Sofico, a provider of software solutions to the global automotive leasing and financial services sector, has integrated INIDCATA into its Miles asset management system.
Thanks to INDICATA’s integration, fleet and portfolio managers using Miles can maximise their fleets’ portfolio value using real time used market insights and specific KPIs, realising improved sales and more efficient risk management.

INDICATA contributes real time insights at vehicle and portfolio level
With over 50 customers in 23 countries across four continents, Sofico’s Miles provides valuable business insights and helps manage over two million leasing contracts. The integration of INDICATA data will contribute to real time insights at both the individual vehicle and portfolio levels.
Gémar Hompes, managing director of Sofico, said: “We have been in the fleet management business for over 30 years. Since the very beginning we have followed the market closely, and identified innovative trends and new technologies, to help customers manage their fleets more effectively.

Fleets are managing vehicles with greater granularity
“One trend we have observed is that vehicle fleet managers and leasing companies are managing their vehicles with greater and more varying granularity: from years to minutes. Real time INDICATA data is a fantastic tool to give vehicle managers the insights they need to optimally manage their fleets, at any time,” he added.
Erwin Coesens, country manager, Autorola Belux, explained: “Traditionally, vehicle fleet managers have valued their assets on historical data. This often results in large differences in value that only come to light at the end of the vehicle contract. INDICATA’s real time data allows vehicle managers to work proactively with their fleet and to constantly screen for business opportunities so that quick but well-considered decisions can be taken.”
Sofico’s Miles has been specially developed to provide flexible and functional end-to-end solutions for the efficient management of vehicle fleets. 

For more information, please contact Erwin Coesens, Country Manager Autorola Belgium Luxembourg, Mobile: +32 475 95 96 00, Email:

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